Today, I want to share with you a case: never limit by your own directed thinking but find a new perspective to reach the cooperation so as not to lose some good customers by our wrong judgement.
I have a potential customer with a certain order. In order to push larger order, I used to recommend many kinds of products again and again and all were rejected by him. Recently, it came the peak season of festival in his country, I guessed he needed some new orders, therefore, I recommended some new models to him.
Finally, he didn't refuse me any more. However, he emphasized that the design must be the same as the former one. I tried to recommend similar models we have but he rejected again because the models were not totally same.
I couldn’t figure out whether the so-called totally same is really the truth. If we don’t do copied goods, how can we have the same products as others? We may infringe copyright any time.
Therefore I compared the picture again and found a similar colored product but of very high performance. I imitated the picture sent by the customer and attached a picture on it then sent to him with the details of advantages also.
Surprisingly, the response from the customer was "is this the picture I sent to you before or your own picture?" I felt so happy in heart. After confirmation of our own products, the customer asked for sample for inspection as soon as possible. Suddenly, I think I must thank my wisdom and this suitable picture.
During this process, I found that when the customer rejected me because of different design, it is also a chance for revival. If I kept on looking for the same product, we will be driven by the customer and come to an end with "sorry, we really don't have the same model".
If I calm down to compare and analyse, and show the merits of my products, isn’t there opportunity for me? Therefore, we should not be trapped by the customer’s words. We should hold our position firmly to catch the chance and create more chances.